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>> FAQs

>> What kind of clients do you work with?

I specialize in working with couples and adults navigating life transitions. This might include adjusting to a new marriage, career shifts, relocation, new parenthood, grief, or simply a season of change that feels overwhelming.

>> What is premarital therapy? Do we need to be engaged to start?

Premarital therapy provides a supportive space to strengthen your relationship before marriage. We’ll explore communication patterns, values, conflict resolution, and future planning. You don’t need to be engaged - many couples find it helpful simply as a way to invest in their relationship’s foundation.

>> do you only see couples?

No. While I specialize in couples therapy, I also see individual adults who want support navigating change, stress, anxiety, or relationship challenges.

>> How long are sessions?

Standard sessions are 50 minutes. Extended sessions (75–90 minutes) may be available for clients who want more time.

>> How often do we meet?

Most clients start with weekly sessions, and we adjust over time depending on your goals and needs.

>> Do you offer online therapy?

Yes. If you are unable to attend in-person sessions in Plano, I do offer secure virtual therapy sessions across Texas so you can access support from the comfort of your own home. Please note that due to licensing regulations, you must be located in Texas to be able to access online sessions with me.

>> How do I know if therapy is right for me (or us)?

It’s normal to feel uncertain. If you’re experiencing stress, conflict, or a big life change and want support, therapy can help you feel more grounded and connected. I offer a free 15-minute consultation to see if we’re a good fit.

>> How much do sessions cost?

Please visit the Pricing tab for more information about rates.

>> Do you take insurance?

I am an out-of-network provider. I can provide superbills for you to submit to your insurance for potential reimbursement. Please check with your provider to confirm coverage.

>> What is your cancellation policy?

I ask for at least 24 hours’ notice if you need to cancel or reschedule. Late cancellations or missed sessions may be charged a $100 fee.

>> How do we get started?

If you are interested in beginning therapy in Plano or online in Texas, the first step is to reach out at the contact form on the Contact tab. This gives us a chance to connect, answer questions, see if working together feels like a good fit, and then schedule a first session.

>> Notice to Consumers - Texas Mental Health Services

In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help consumers understand their rights and available resources.

 

Requesting Your Health Care Records:

You have the right to request a copy of your mental health records. To request your records, please submit a written request to your treating clinician or to the practice directly. Requests may be made via email or in writing. Records will be provided in accordance with Texas law and applicable privacy regulations. If you have questions about accessing your records, please contact your clinician for assistance.

Contacting the Texas Behavioral Health Executive Council (BHEC):

The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas. If you have questions about licensure or professional standards, you may contact ВНЕС directly:

Texas Behavioral Health Executive Council: https://bhec.texas.gov/contact-us

 

Filing a Consumer Complaint:

If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General:

Office of the Attorney General - Consumer Protection: https://www.texasattorneygeneral.gov/consumer-protection

Contact

5512 West Plano Parkway, Suite #300

Plano, Texas 75093     

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erica@carpentercoupleandfamilycounseling.com

(832) 524-2898

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